Terms & Conditions

1. Introduction

Welcome to Firepit Haven. By accessing our website and placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

2. Use of the Website

  • Your use of the Firepit Haven website is subject to compliance with these Terms.
  • You must provide accurate and complete information when placing orders.
  • You represent that you are legally able to use your chosen payment method.

3. Orders and Availability

  • All orders are subject to stock availability and acceptance by Firepit Haven.
  • We may need to verify stock with suppliers before confirming your order.
  • We reserve the right to cancel orders in cases of fraud, incorrect pricing, or supplier unavailability.

4. Pricing and Payment

  • Prices are displayed in GBP and include VAT where applicable.
  • Payment is required at the time of order.
  • We process payments securely and will only charge you once availability is confirmed.

5. Delivery

  • Delivery information, including estimated dates, is displayed on product pages.
  • Free delivery applies to mainland UK; additional charges may apply to remote areas.
  • Large items are delivered kerbside on pallets. Drivers are not obliged to move items into your property.
  • Customers must inform us of any access restrictions; additional fees may apply for failed deliveries due to lack of notice.

6. Returns, Cancellations, and Refunds

  • UK customers have the right to cancel within 14 days of receiving goods.
  • Items must be unused, unassembled, and in original packaging to qualify for returns.
  • Customers are responsible for return shipping unless items are faulty, damaged, or incorrect.
  • Certain items, such as custom or assembled products, cannot be returned.
  • Faulty or damaged items should be reported immediately to support@firepithaven.co.uk.

7. Warranty

  • All products include a minimum 12-month manufacturer’s warranty against defects.
  • This does not affect your statutory rights.

8. Intellectual Property

  • All website content, including images, text, and logos, is owned by Firepit Haven or its suppliers.
  • Unauthorized use of our content is prohibited.

9. Limitation of Liability

  • Firepit Haven is not liable for indirect, incidental, or consequential losses arising from the use of our products or website.
  • Our liability for defective or faulty products is limited to repair, replacement, or refund.

10. Links to Third-Party Websites

  • Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices.
  • Please review third-party websites’ own terms and policies when visiting them.

11. Termination

  • We may suspend or terminate access to the website for violations of these Terms.
  • Provisions concerning liability, warranty, and intellectual property survive termination.

12. Governing Law

  • These Terms are governed by the laws of England and Wales.
  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes

  • We may revise these Terms at any time. Material changes will be communicated where possible.
  • Continued use of the website after changes constitutes acceptance of the updated Terms.

14. Contact Us

If you have any questions about these Terms, contact:
support@firepithaven.co.uk